Change relies on people.
People matter, but they are the very essence of what makes change complex and difficult. Whether building a bridge or developing a service, people have an enormous impact, something which some approaches seem to forget, suggesting that if you follow our process, it'll be ok in the end.
At Change Troops we strongly believe that people are the key to success in any change initiative and an approach that doesn't focus entirely on them is going to deliver far fewer outcomes. We also know that people have different experiences, backgrounds and viewpoints adding a level of complexity that can be challenging. Part of the challenge is the array of paradoxes that exist in managing people, e.g. achieving consensus versus being able to make progress when there is disagreement.
Putting people at the centre of change means that they feel that they are central, even if ultimately they disagree with the changes proposed. It means that engagement and communication are meaningful rather than tokenistic, and it also means that change leaders need to be open, adaptable and actively listen.