Terms & Conditions - effective from 16th May 2019

1. Definitions

In these Conditions the following expressions shall have the following meanings:

  • “GRC” means Get Real Change

  • The “Client” means the person, company or other legal entity identified as providing a request to GRC to supply Services.

  • “Services” means the goods or services to be provided by GRC to the Client under the terms of the contract and “Services” shall be construed accordingly.

  • “Confirmation Date” means the date when all the following apply:

    • A request to supply Services has been received from the Client by GRC

    • GRC has confirmed to the Client that the event or other Services requested are available and the price is correct.

    • Payment has been received, or alternative payment method agreed.

  • “Contract” means the contract between GRC and the Client under which the Services are to be supplied by GRC to the Client.

  • “Working Day” means every day of the week apart from Saturday, Sunday and statutory holidays.  “Month” means a calendar month.  “Week” means seven consecutive days.

  • “Intellectual Property” includes all training materials, event manuals, inventions, patent applications, granted patents, registered and unregistered designs, copyright works, trademarks and confidential information.


2. Scope

Unless otherwise agreed by GRC in writing prior to agreement by the Client to these Terms and Conditions the Client agrees that the provisions of these Terms and Conditions shall constitute all of the provisions relating to the Services to be provided to the Client by GRC. No other terms and conditions shall be accepted.

3. Prices

The price payable for the Services shall be the list price of GRC at the Confirmation Date unless otherwise stated.

GRC reserves the right to increase the price from that advertised on the website or in other forms at our discretion and for any reason prior to the event commencement. Where this affects the price payable by the customer and the customer has made payment of the previous advertised price (not including Purchase Orders and Reservations) and does not wish to proceed at the increased price a full refund will be payable.

The price does not include travel, accommodation, meals or other related expenses unless explicitly stated.

All prices are exclusive of Value Added Tax, and this will be charged at the appropriate rate.


4. Terms of Payment

Where the Services relate to the provision of event, payment by credit card, debit card or bank transfer is required no later than 14 Working Days before the event start date.  Special arrangements may be separately agreed in the case of late bookings.

Where Services involve other services or goods, payment is required 5 Working Days prior to delivery or as otherwise agreed in writing.

GRC is entitled to charge interest at 2% per Month or part thereof on overdue payments.

Where pre-agreed by GRC on event payment may be agreed by Purchase Order (from a company based within the UK only). Where payment by Purchase Order is agreed these Terms and Conditions shall remain in full force and no variation to these Terms and Conditions is accepted by GRC on events or services whether detailed by the Customer within the Purchase Order or by another means without specific acceptance by GRC in writing.  

Where an agreement has not been provided in writing any additions or variations to these Terms and Conditions shall be null and void.

5. Events

The contents of event schedules are intended for general guidance only and do not form any part of a contract.  GRC reserves the right to make any reasonable variations to public and in-house events, including the content and location of events, without notice.

The indication of event availability and location shown on the GRC website is for general guidance and does not form any part of a contract.  Please contact GRC before making any travel or accommodation arrangements as GRC will not be liable for any action that you may take in reliance on the information.
It is the responsibility of the Client to ensure that the delegates meet the prerequisites of the event on which they are booked, and that the event content meets their requirements.
GRC will perform the Services with reasonable skill and care. Any other conditions or warranties whether express or implied as to the quality of the Services are hereby expressly excluded.

Unless otherwise indicated, all events are delivered solely in English, and all delegates must be sufficiently proficient in English language before attending an event.

For events not exclusive to one Client, GRC reserve the right to refuse admission to the event premises by any person whom they consider in their absolute discretion to be unsuitable for admission onto the event premises or to remove any such person after the commencement of an event.


6. Event Duration

All events are run on working days only, unless otherwise stated. On the rare occasion where an event duration spans a weekend the event will continue the following week. For example, if a 3-day event commences on a Friday, then the remaining 2 days of training will take place on the following Monday and Tuesday.

7. Cancellation, Transfers and Substitutions with respect to Events

GRC reserves the right to cancel or arrange an alternative date for an event.  In such circumstances, GRC will endeavour to provide notice of cancellation or change to the Client. In the event of cancellation, the Client will be entitled to a full refund of the event fee, but GRC shall not be liable for any other loss or expense arising.

The Client may cancel the event booking by notifying GRC in writing by acknowledged email or by recorded delivery as soon as reasonably practicable.  The Client shall also be deemed to have cancelled the event booking if the delegate does not attend the event.  The Client shall be liable to pay a cancellation fee as follows:
Public Scheduled Events:

Number of Days Notice                         Proportion of Events Fee Payable

 0 – 5 Working Days                                                100%

 5 - 14 Working Days                                               50%

Customer Specific Events (for example on Client's site):

Number of Days Notice                         Proportion of Events Fee Payable

 0 – 10 Working Days                                                100%

In the event that the delegate is unable to attend the event booked GRC will endeavour to transfer the delegate to an alternative event.  If this is requested 10 or more Working Days from the start date of the original event, then the only charges applicable will be an administration fee of £25 (plus any VAT) plus any difference in the event price.  If a transfer is requested within 10 Working Days, then the cancellation fee above shall be payable.

GRC will endeavour to accommodate requests by the Client to substitute one delegate for another but is under no obligation to do so.  Such requests are subject to the replacement delegate meeting the pre-requisites for the event.  In the event of a substitution, the Client shall pay an administration fee of £25 plus any unavoidable costs relating to the change.

8. Credit Rating

GRC reserves the right to assess the financial status of any organisation or individual making a booking or in the process of making a booking and also reserves the right to require payment prior to confirming a booking.   

9. Liability


GRC total liability for any loss or damage shall not exceed the price payable for the Services, except in cases of direct physical damage to the Client’s property, personal injury or death.

GRC shall not be liable howsoever caused for indirect or consequential loss including but not limited to: loss of profits; loss of revenue; loss of goodwill; loss of data; failure to achieve savings.

10. Events

GRC reserves the right to cancel, curtail or re-schedule events, in which case it shall use reasonable endeavours to notify the customer and provide alternatives.  

In the event of cancellation by GRC on events for any reason, GRC shall use reasonable endeavours to find a suitable alternative and where this is not possible shall refund event fees which the customer has already paid in advance in relation to the cancelled event.

GRC reserves the right to withhold services or provide reduced services if event participants attending on the Client's behalf fail to satisfy event requirements or meet the event prerequisites.

11. Force Majeure

GRC shall not be in breach of this contract if there is any total or partial failure of performance by it of its duties and obligations under this contract occasioned by any act of God, fire, act of government or state, war, civil commotion, insurrection, embargo, prevention from or hindrance from obtaining any raw materials or energy, sickness or other cause beyond its reasonable control.

If GRC is unable to perform its duties and obligations under this contract as a direct result of one or more such causes GRC shall give written notice to the Client of such inability stating the cause in question. 

12. Data Protection and Confidentiality

The policy of GRC with respect to data protection is detailed in these Terms and Conditions, and it's Privacy Notice which should be read in conjunction with these terms and conditions of the contract.

.All Intellectual Property associated with events or other Services shall remain vested in the owner be it Get Real Change or others.

Intellectual Property which is identified as, or can reasonably be deemed to be, confidential shall not be copied or reproduced or disclosed to any third party without the prior written consent of GRC.  The Client shall ensure that its employees and all those under the Client’s control and supervision comply with this obligation.

Where Services are provided to the specification or special requirements of the Client, the Client shall indemnify GRC against all costs, claims and damages incurred or arising out of any alleged infringements of Intellectual Property.

13. Slavery and Human Trafficking Statement

Modern slavery is a crime and a violation of fundamental human rights. It takes various forms, such as slavery, servitude, forced and compulsory labour and human trafficking, all of which have in common the deprivation of a person’s liberty by another in order to exploit them for personal or commercial gain.

We have a zero-tolerance approach to modern slavery, and we are committed to acting ethically and with integrity in all our business dealings and relationships and to implementing and enforcing procedures to ensure modern slavery is not taking place anywhere in our own business or in any of our supply chains.

We are committed to ensuring there is transparency in our own business and in our approach to tackling modern slavery throughout our supply chains. Our commitment is to act ethically and with integrity in all our business relationships and to implement and enforce effective systems and controls to ensure slavery and human trafficking is not taking place anywhere in our supply chains.

We have zero tolerance to slavery and human trafficking. We expect the same high standards from all of our contractors, suppliers and other business partners and we expect our suppliers to hold their own suppliers to the same high standards.

14. General

The Contract shall only become effective at the Confirmation Date.

Any typographical clerical or other error or omission in any sales literature, administrative documentation, event materials, invoice or other document or information issued by GRC or shall be subject to correction without any liability on the part of GRC.

No variation to these Terms and Conditions shall be effective unless made in writing and signed by an authorised representative of GRC.

GRC may assign or sub-contract the whole or any part of the Contract to any person, firm or company.

These Terms and Conditions expressly exclude any right afforded the Provider or any other third party pursuant to the Contracts (Rights of Third Parties) Act 1999.

During the term of the Contract and for a period of 12 months thereafter, the Client shall not directly or indirectly employ or solicit for employment any employees of GRC.

All parties shall comply with the Anti-Bribery Act 2010 and will make it clear to those providing services to it, that it does not accept or condone the payment of bribes on its behalf.


The invalidity or unenforceability for any reason of any condition, sub-clause or paragraph of these Terms and Conditions shall not prejudice or affect the validity or enforceability of the remainder.

These Terms and Conditions shall be governed by and construed in accordance with English law and the parties agree to submit to the exclusive jurisdiction of the English courts.

15. Company Information 

Trading Addresses:


6 Phoenix Park
CA11 9SD

Telephone: 07590 308984

Email hello@getrealchange.co.uk